Who we are

Our website address is: https://musclegearspharma.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

When uploading images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Privacy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect: This notice applies to all information collected or submitted on Muscle Gears Pharma website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name

Address

Email address

Phone number

Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected would be the same as if you are ordering for yourself.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive.

Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our sales, new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

One of our main priorities is to protect the privacy and to assure the safety of the personal and financial information of our clients and website visitors. You will get a discreet package so nobody will know about your order except you. Besides, wedo not indicate the cost of your order on the package – it is sent asa gift. You do not need to pay customs fees.

We implement a variety of security measures to maintain the safety of your information. The checkout process uses industry-standard SSL encryption that ensures the privacy and security of all your information. Moreover your confidential information and privacy is under reliable protection. Products won’t appear on your credit card statement.

Usually we do not call our customers. We prefer to communicate with our customers via email or online by our customer service. How ever you are to indicate the right telephone number otherwise the order may be cancelled by the Address Verification System.

Right to Refuse a Patient

Muscle Gears Pharma has the right to refuse prescribing to a patient, should you have a contraindication to taking steroids, Growth Hormones (GH)and peptides or our physician deems you unsafe to taking these drugs. You will receive a 100% refund in your order.

Tolerance

Muscle Gears Pharma does not tolerate hostile customers who threaten or harass staff members in any way. This includes hostile acts in person, over the phone, via email, or Internet with slander or defamation against Muscle Gears Pharma. If an individual or individuals violate any of these acts,
Muscle Gears Pharma reserves the right to cancel and/or issue a refund, and pursue legal action.

REFUND POLICY

Refund Process

We offer a 100% refund where the product fails to reach you provided all information and shipping address provided was correctly entered and registered. In case of wrong address for deliver or contact details, we hold no responsibility for the misplaced package. It therefore is very important to review all your information provided before shipping is done

Based on Muscle Gears Pharma Regulations, once the product(s) has left the basement and arrived the consumer, It can not be refunded if the original plastic seal or parcel has been tampered with. (read terms and conditions). The reverse is valid if the package was damaged or tampered with during shipping. (read terms and conditions)

Cancellation of Orders

Incase you change your mind on an already placed order on https://musclegearpharma.com, promptly contact our customer service at (contact@musclegearpharma.com). If the order has been confirmed and the goods are dispatched, your order can no longer be cancelled.

Missing or Damaged Return Policy

Any product purchased on https://musclegearpharma.com is fully covered by Transit insurance. In case of unforeseen circumstances in which the goods are damaged or haven’t been delivered following the due date of delivery, kindly contact us at (support@musclegearspharma.com) or
(contact@musclegearspharma.com).

Do this by providing a detailed account of the situation with a photo of the damaged product alongside your full names and contact details included. Our customer service makes it their priority to rectify such issues promptly and providing immediate solutions and a possible refund or return of the product following our terms and conditions. (read terms and conditions)

SHIPPING & RETURNS

Shipping

Hereat https://musclegearpharma.com we do 1st class Express Mail Service(EMS) via discrete (sealed in cosmetic boxes) methods as do cosmetic companies. We are dynamic in our delivery approach and change our delivery methods based on clients location and safest route for the products to reach on time and without being held by custom. We offer a 1st class shipping and handling fee of $76 for all orders ( For discounts contact our customer service at (contact@musclegearspharma.com). Standard shipping fee is $40 which covers shipping cost and package handling. In the case of special handling especially with delicate products such as hormones or products that require special conditions( temperature, cushioning)additional flate rate fee is applied to those eligible.

Payment

Based on your prefered payment method, It may take up to 3 business days to proccess funds.

Once the package delivery status is marked as “paid”,kindly wait for up to 2 business days for shipping confirmation (weekends and holidays excluded). The order status will be updated on your order page promptly. Next, Given the very sensitive nature of these products, additional measures are taken to ensure a more successful delivery. The product(s) are sealed and packaged with all necessary security checks before it is sent to the shipping center (post office)

Delivery

Standard delivery should occur within 10 days of shipment. The ship date is found within your order info.

Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country.

For this reason, we must allow for 10 full days of shipping. If no delivery occurs by then, we can review your case with priority. For assistance, please contact us at (contact@musclegearpharma.com)

Delivery Info

NOTE!!!!! confirm the name provided is an authorized recipients address. Using conflicting details for delivery may cause non-delivery and/or customs detention.

Collection of information

For each our Web page visitor, our Web server automatically recognizes only the consumer’s domain name or IP address, but not the E-mail address.

We do not sell or otherwise transfer your personal information.

Contacting us

If you have any questions you may contact us by pressing the “Contact Us” button. We are always ready to inform you and to help you.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Itis our general policy to not voluntarily disclose your personal information to third parties without your consent. Muscle Gears Pharma does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Muscle Gears Pharma‘s behalf. Similarly, it is against our policy to sell Personal Information collected online without consent.

Use of cookies

Cookies are small text files sent from the Web server to your computer. Cookies are used to record session information, such as past activity on a site in order to provide better service when visitors return to our site, customize Web page content based on visitors’ browser type or other information that the visitor sends,and to enable access to specific areas on the website.